Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Starting in 1992, with help from ENERGY STAR®, American businesses and families saved $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. Each Pella® product meets or exceeds ENERGY STAR certification in all 50 states and most of Canada. How does this impact you? Not only could you notice a decline with your heating and cooling bill, you’ll also help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are specifically designed and custom-built for your home, meaning no two projects are alike. Our wide range of products make it hard to discuss pricing without first understanding your needs and the project results you envision. Due to this nature, we find it helpful to send out a Pella sales representative who can give you a quoted project price once they have seen the project site itself. To accelerate the process, your Pella® sales representative is armed with a computer and a portable printer so that they’ll have all the quote information you’ll need—once the sales representative has a chance to consider the requirements of the task and aligns them with your vision.
 
In addition to offering a large range of high-grade products to pick from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you fantastic window and door products at affordable prices, offering you a chance to make the renovations you want to while building great value into your Monroe area home as you do it.


Can I paint my vinyl windows?

The attraction of Pella's® vinyl windows is that you don’t have to. You can order the windows the color you want. We do not recommend painting your vinyl products, as this will terminate your warranty. Some paint companies claim that their paint can work on vinyl, but it could wreck your windows if the wrong paint is applied or done incorrectly.

What should I use to clean my glass windows?

We advise that you use a prepackaged vinegar-based cleaning solution or use an ammonia-free glass cleaner such as Windex or Sparkle. You can also make your own with one part vinegar to ten parts water. Put the solution on a soft, clean microfiber cloth or paper towel. We do not suggest using glass cleaners that are ammonia- or alcohol-based because they could produce streaks or create a film that magnetizes moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses dependable installers who are certified to install Pella doors and windows. They must complete a rigid set of training courses so that your windows and doors are properly installed and meet Pella’s strict warranty guidelines. We find the best Monroe-local people and recruit them to install our projects. Prior to beginning our relationship, Pella requires them to pass a drug test and background check. Our installers are are insured by liability and workers compensation insurance. Aside from Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Pella provides services and support that “big box” stores can’t provide. Our specialty is selling, installing, and servicing Pella Windows & Doors. Using a dedicated Pella sales team, project manager, local service technicians, and professional Pella installers means that your renovation will have the strength of our whole team. We like to use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. Simply contact our office, your sales representative, or our project manager with any questions or concerns you may have and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are several important reasons why Monroe homeowners choose Pella for their replacement window and door needs. Pella is a privately owned, professionally managed company founded in 1925. Every one of our high quality windows and doors are manufactured with attention to detail and serviced by Pella’s qualified Direct Sales Network. Unlike most other window and door companies who sell exclusively through retailers, Pella has dedicated windows & door showrooms across the United States and Canada. This unique way of operating our business gives our customers in Monroe a convenient and personal experience with the backing of a local to Monroe, Pella-certified team. Whether you are considering the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a high quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Monroe, we understand that purchasing new windows or a replacement door for your home is a major investment. Because of that fact, it is very important to ensure that every question you have about Pella’s window or door options, materials and energy-efficiency are answered.  Therefore, we respectfully request that you allow up to 2 hours for your consultation appointment.

What will Pella do at the in-home consultation?

Pella Monroe’s in-home consultation is extremely important to ensure client satisfaction and the correct window or door products are picked for your Monroe home and budget. As such, it is imperative that our visit is scheduled when all decision-makers (typically both homeowners) are able to participate. Our goal is to provide you the best replacement windows and doors possible.

You should allow up to two hours for this visit. We will do our best to address all of your questions including:

· What materials (vinyl, wood or fiberglass) are most appropriate for your Monroe home?

· Which functional features do you want your windows or doors to have?

· What level of energy efficiency would be best for your home?

· Which colors do you want?

· Other questions you may have

Pella Windows and Doors respects your time, so we promise to make sure your in-home consultation is time well spent.